Web hosting is a highly competitive field where only those who provide quality service succeed. Quality support increases customer retention which is as important as new customer acquisition.
There is no hard and fast rule on how to provide support. However, for a startup Webhosting company, it's better to be aware of the options available. This article would show how effectively tech it support company in Orlando Fl can be provided with the limited resources available.
Many of the ideas and points in this article would help all those who are presently stuck up running their businesses from their homes to foray into this business in an organized way and make it big.
While deciding on how to provide support, the same rules don't apply everywhere. Larger hosting companies should be handled differently from smaller hosts. If you are a newbie ask yourself the following questions.
1) How many hours can you spend daily for providing support?
2) What is the level of technical skill you have?
3) What is your support budget?
4) Are your clients more technically proficient than you are?
5) What are the technical services you would like to provide?
A proper customer system can give you more time to spend on other departments like marketing and sales. So when you are designing the customer support system, you should decide on how much time you should be spending on providing support.
What happens if there is not much time available for support? For a startup company, spending just 3-4 hrs ( not necessarily in one go ) would be more than enough.
Since there would be only a few support queries coming in, it wouldn't be difficult to handle all queries. But here instead of concentrating on replying to each email or phone call, start building solid self-help options for customers. Build a knowledge base and also provide tutorials.