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IT Consulting

IT Consulting Services: How They Can Help Improve IT Department Management

A growing number of companies are outsourcing non-essential duties to IT consulting services, instead of trying to do everything in-house. This article explores that IT departments can improve management by partnering with IT consulting services.

An IT consultant's vision of IT efficiency: ITIL, service catalogs, and configuration management databases:

Nowadays, IT management often involves the handling of dozens of vendor relationships and contracts. In this new complex IT forest, it is easy to miss the composite IT picture for individual IT programs. IT consulting services can help any company see the "big picture" of how their IT department works. This broad perspective makes it easier to prioritize major programs. You can also get the IT consulting services via

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To understand how different aspects of a firm's IT processes fit together, an IT consultant will often begin by following International Technology Infrastructure Library (ITIL) guidelines. ITIL's suggestions are an international set of best practices for information technology.

To meet the ITIL protocol, an IT consulting service first creates a service catalog, which lists all the tasks that a certain IT department performs. For example, IT employees may be responsible for fixing day-to-day IT problems, the customer IT help desk, and beyond.

Once each IT task is listed in the service catalog, the next step that an IT consultant usually takes is a configuration management database. Basically, an IT configuration management database lists the technologies required to perform each task listed in the IT Services List.

IT consulting services prefer to create a service catalog and a configuration management database because, taken together, these databases show which approaches are benefiting the company, and which are simply stretching its ROI.

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